November 1 - 30, 2025: Issue 648

White hair syndrome – when you’re the last customer served

November 2025
A new NSA research report reveals your experiences of ageist treatment in shops, cafes, and bars.

It is a generally accepted fact that when we head out on the town to spend on goods or services, we want to have a fun time and be treated with respect.

Whether we are buying a coffee or a new fridge, none of us want to face patronising attitudes and backs turned against us.

Yet that has been the experience of many older Australians as customers in retail and hospitality venues.

National Seniors Australia’s latest research report, Experiences of Ageism in Retail and Hospitality, showcases written comments by 130+ Australians aged 50 or older about being ignored or poorly treated as customers in shops, bars, and cafes.

The comments were written in response to a question in the 2024 National Seniors Social Survey, in which older Australians were asked whether they had experienced exclusion or discrimination based on their age.

The 1000+ people who said ‘yes’ described many and varied forms of discrimination and exclusion, which we fully reviewed in our 2025 report on the question, Elements of Ageism 4: Experiences of Exclusion and Discrimination.

But people’s experiences in retail and hospitality settings stood out as worthy of special attention.

This is an under-appreciated form of ageist exclusion that needs to be addressed.

We therefore created this targeted report so that people in the retail and hospitality industries can read about the problem in older Australians’ own words.

Not a trivial problem
The consequences of ignoring an older customer or serving them last may seem small to the person doing it. Being left behind happens to us all once in a while, as upsetting or infuriating as it may be.

But when it happens repeatedly, it is debilitating to the person on the receiving end.

The report reproduces all 130+ comments we received on this topic, to help readers get a sense of its prevalence and what it is like to experience the same thing over and over.

Feeling invisible is a common experience. Comments included:

“Sometimes in stores, shop attendants ignore you as if you are not there.”

“I feel like I’m invisible at times, especially in restaurants. I often joke that it’s a good time to rob a bank as no-one sees me!”

“In cafes and restaurants have had the experience of being overlooked or forgotten about. I tell my children it is my new superpower, invisibility.”

When customers are queuing, older people are often served last:

“Sometimes when there are younger ones being served ahead, even when I have been waiting longer.”

“Often when shopping/lining up, you are passed over for a younger customer.”

“I call it the ‘white hair syndrome’. Often the older person is left waiting while others are served.”

Some commenters told us that if they were out shopping with a younger person, customer service staff would often speak to them instead:

“Salespeople have addressed my daughter rather than me, despite the fact that I am the purchaser.”

“I have the double-whammy of my assumed older age and being in a wheelchair, so often in a restaurant, cafe, or other retail environment, the assistant will refer/speak to my companion and totally disregard me, often not even looking at me.”

At times the service is actively bad, beyond ignoring older customers:
“I have been treated as if I was an old nuisance by some workers in the deli section of a shop.”

“Often get treated by young service providers with disdain. Being almost shouted at when I ask someone to repeat what they said.”

To read all the comments people made, download the Experiences of Ageism in Retail and Hospitality report here.

Protecting electricity consumers from bill shock

November 28 2025
NSA’s fight for better consumer protections takes a positive turn as electricity regulator mulls reforms. But do they go far enough?

The Federal Government has proposed an expansion to consumer protections in the electricity market through a change to the Default Market Offer (DMO). 

The DMO consultation is being led by agencies including the Department of Climate Change, Energy, the Environment, and Water (DCCEEW) and the Australian Energy Regulator (AER), who have proposed the DMO be applied to complicated demand tariffs. 

National Seniors Australia (NSA) has welcomed the moves in its submission to the AER, but has questioned whether the proposed protections go far enough to protect households from bill high prices and shock as set out in our earlier submission to the DCCEEW and Australian Energy Market Operator. 

What is the DMO?
The DMO was designed as a “safety net” to protect consumers who, understandably, are confused about the myriad jargon-filled retail offers, who don’t or can’t shop around for a retail offer. 

The DMO sets the maximum price retailers can charge consumers on default plans, known as “standing offer contracts”. These are contracts consumers find themselves on when they have not actively shopped around or switched to a new plan.

About 10% of consumers are on a DMO, with 90% on a standing offer contract or tailored plan offered by electricity retailers.

In simple terms, the standing offer is the default plan a customer may end up on, while the DMO is the maximum price that retailer can charge for that plan.

The DMO applies to residential and small business consumers in New South Wales, South Australia, and south-east Queensland. It is not national.

The DMO price also acts as a reference price. When promoting offers, retailers must show the price of their offer in comparison to the DMO. This aims to help customers easily compare different electricity plans in the market (although as NSA pointed out in our submission to the DCCEEW, this is not happening).

The DMO is set by the independent Australian Energy Regulator (AER) annually and takes effect on 1 July each year.

The DMO reforms 
On 18 June 2025, the Australian Government announced it was reforming the DMO, with an aim to “improve the DMO framework and its function as a safeguard for disengaged customers”.

The department produced an outcomes paper on 4 November setting out a package of reforms to:
  • Strengthen the DMO framework
  • Improve protections for small customers.
The government says the reforms ensure consumers on a standing offer pay a fair price that does not build in additional costs over the efficient cost to electricity retailers for providing an essential service.

The paper recommended that the DMO objectives be expanded to “protect households and small businesses on standing offers and in embedded networks by providing a fair, trusted, and reasonably priced electricity option that reflects the costs of supplying customers with an essential service”.

The way the DMO price is expressed would change to a tariff rate, instead of usage. This would apply to residential flat-rate tariffs and time-of-use tariffs.

Another innovation is that the DMO could be used as a protection for people on demand tariffs, who currently do not enjoy the protection of the DMO.

The regulator is still working out how this will work in practice and it won't apply until at least July 2027.

A step forward, but can we avoid the traps
The details are quite murky and there is a real risk that the AER unintentionally complicates things further for consumers.

The move to cost-reflective tariffs, including time-of-use and demand tariffs (which charge different rates and different times of the day) poses risks for consumers who cannot manage the higher prices during peak times that smart meters enable.

NSA has been calling for price protections for households and used our submission to the AER to reiterate these calls.

We have argued that households shouldn't be forced onto cost-reflective tariffs without their consent (this will be allowed under the smart meter rollout after protections lapse in two years). A standing offer using a flat tariff DMO should always be the default for those who do not or cannot choose a market offer or if their market offer expires.

This is consistent with the original purpose of the DMO.

We can go further!
An even more important innovation should be considered. 

Consumers should also be protected if they choose a market offer with a time-of-use or demand tariff by having the fall-back of flat tariff DMO when they receive their monthly or quarterly bill. Under this more radical proposal, whichever tariff works out cheaper would be the price you actually pay.

This would provide consumers a safe way to "try, test, and learn" without the risk of bill shock if they get it horribly wrong. This innovation would create a feedback loop to educate consumers as they transition to cost-reflective pricing arrangements and ensure that energy companies recoup the baseline revenue needed to stay profitable.

Our hope is that DMO reforms will introduce a safety net, not just if people don't or can't choose a market offer or when their market offer expires, but also if they choose a market offer with complicated cost-reflective pricing and they struggle to change their use accordingly.

You can support our work in this space, by registering for our campaign to get regular updates or by becoming an NSA member. Energy is now part of our new Essential Services campaign, launching soon.

COTA urges stronger action as super funds fail to meet retirement needs

November 27, 2025
COTA Australia has welcomed new scrutiny of the superannuation industry following the release of APRA and ASIC’s 2025 Retirement Income Covenant Pulse Check, which shows the gap widening between funds that are improving retirement outcomes and those that are falling behind.

The Pulse Check release coincided with a new UNSW report warning that Australia’s superannuation system risks leaving vulnerable members behind – especially those with limited savings, fragmented work patterns or complex retirement transitions.

COTA Australia Chief Executive Officer, Patricia Sparrow, said the findings of both highlight why stronger action to support older Australians is needed.

“It’s clear that when it comes to supporting older Australians through the retirement phase, many super funds still need to do better – even though the Retirement Income Covenant has been in place for three years,” Ms Sparrow said.

“We welcome the Federal Government’s commitment to lift transparency in 2026 and the clear signal that the retirement phase must improve.”

COTA particularly welcomed the Government’s investment in upgrading MoneySmart’s retirement guidance, tools and calculators.

“Older Australians need clear, impartial and jargon-free information so they can make confident decisions about their futures,” Ms Sparrow said.

“Today’s retirees face a completely different environment to the one the super system was designed for more than 30 years ago. Retirement is not a single event – it is a series of life stages,” she said.

“People transition out of work over longer periods, move in and out of employment, and many ‘unretire’ because their circumstances change. Funds must be able to support members through all of these phases.”

COTA also backed calls for stronger use of data and digital capability across the sector.

“Only 15 per cent of super funds rate their understanding of their members as better than ‘good’. That tells us the system still lacks the insight needed to give people the right guidance at the right time,” Ms Sparrow said.

“Funds need a much clearer picture of their members’ financial and personal circumstances if they’re going to genuinely improve retirement outcomes.”

COTA also welcomed APRA’s commitment to include retirement products in its 2026 Comprehensive Product Performance Package, and said it looks forward to Treasury’s work on improving retirement product comparability.

“Older Australians deserve a super system that helps them make informed choices, protects them from poor-performing products and reflects the way retirement actually works in 2025. It’s clear we’re moving in the right direction but there is still much more to do.”

Silver Surfers: at Manly + Palm Beach

Who is this lesson for?
Taking place at either Palm Beach or Manly Beach, Seniors and over 55s are invited to join a Bodyboarding and Ocean Safety Clinic, designed to help you connect with the ocean and boost your confidence in the water. This is a fantastic opportunity to learn from the best and join a welcoming community of ocean lovers.

What’s Included:
  • Lessons: Learn bodyboarding and essential ocean safety skills from experienced instructors.
  • All Equipment Provided: Wetsuits and bodyboards will be supplied for the session.
  • Morning Tea: Enjoy a delightful morning tea and connect with others after the session.
Important Info:
Arrive 30 minutes early to change into the provided wetsuits before the session starts.

Sponsored by Surfers for Climate, MWP Community Care, and Manly Surf School, you don’t want to miss these bi-weekly bodyboarding sessions. This is a great chance to meet others in the community, enjoy the surf, and embrace the ocean with confidence.


Lesson Times
Keep an eye out for upcoming FREE events on the calendar:
  • 12th December 2025 – Manly 10am
Cost: FREE!


Silver Surfers group Photo: Manly Surf School

Anthology 4 shows there’s still more to discover about the Beatles

Glenn Fosbraey, University of Winchester

A lot can happen in three decades. Since 1995, we’ve seen nine different UK prime ministers, the birth and death of the Minidisc, iPod and DVD. Manchester City sank to the third tier of English football then rose to become champions of Europe. One thing that hasn’t wavered, though, is the popularity of the Beatles.

On November 21, the Beatles’ Anthology 4 was released to an eager worldwide audience, 30 years after the first instalment in the series, Anthology 1, and 56 years after the band split.

Released in November 1995, Anthology 1 was initially met with bemusement by reviewers. Some dismissed its contents as “scrappy old demo tapes, TV recordings, and studio outtakes” which were “of scant interest to anyone but obsessives”. Perhaps there were simply a lot more “obsessives” than critics thought – the public bought the album in droves. Anthology 1 topped charts all over the world with the highest first week of sales ever recorded.

Anthologies 2 and 3 followed in March 1996 and October 1966, respectively. Although they didn’t quite reach the commercial heights of Anthology 1, they still sold in their millions. Their releases also coincided with the peak of Britpop, which came not so much to bury the Fab Four’s legacy as to raise it to new heights with figureheads Noel and Liam Gallagher of Oasis regularly espousing their idolatry for the band.

Trailer for The Beatles Anthology on Disney+.

The Anthology trilogy may not have been the first outtakes and demos albums (that honour goes to The Who and their 1974 Odds and Sods collection), but they did break new ground in showing how a retrospective of band’s career can move beyond a compilation of previously released tracks.

The Anthologies told the story of the Beatles, tracking their development from amateur cover-artists to bona fide musical pioneers. It showed listeners how their favourite songs were constructed, morphing from, in the case of Strawberry Fields Forever, a home recording, through a series of experimental studio versions, to the finished product.

Most importantly, though, the albums offered intimate access to private spaces. It felt as if we were in Studio 2 with the band, listening to them chatting, playing around, trying things out, then, finally, creating some of the greatest songs ever committed to tape.

Anthology 4

As with all the previous instalments, Anthology 4 shows how the personalities of John Lennon, Paul McCartney, George Harrison and Ringo Starr were so key to their appeal. Their famous sense of humour and joie de vivre can be heard throughout. On Baby You’re A Rich Man (Takes 11 and 12), following Lennon’s request for bottles of Coke from roadie Mal Evans, McCartney jokingly asks for some cannabis resin before wryly remarking “that’s recorded evidence for the high court tomorrow”.

Harrison laughs at his inability to “do a Smokey [Robinson]” on While My Guitar Gently Weeps (Third Version – Take 27); and Lennon seems to be having the time of his life singing All You Need is Love (Rehearsal for BBC Broadcast). Their humility shines through, too.

On Julia (Two Rehearsals), for example, we hear Lennon speaking with producer George Martin about his struggles with playing and singing it. Here’s the most celebrated artists of all time unsure whether he’s good enough. The recording took place only a matter of months after the release of Sgt. Pepper’s Lonely Hearts Club Band, an album considered to have changed not only music, but pop culture at large. And when Starr bashfully asks whether anyone “has heard the Octopus one” before giving Octopus’s Garden (Rehearsal) an airing, we genuinely feel his anxiety.

Another extraordinary element of this collection (and the previous three) is the Beatles’ shift from just seeming like a group of lads larking about to a group of musicians creating masterpieces, then back again. It happens so quickly and so naturally that it’s almost disorientating.

More than any of the other Anthologies, the significance of Martin’s contribution is printed in bold, then underlined, twice, in red ink. If anyone ever deserved the accolade of “fifth Beatle” it was he, with his skills as an arranger and composer gloriously evident on I am The Walrus (Take 19 – Strings, Brass, Clarinet Overdub), Strawberry Fields Forever (Take 26), and Something (Take 39 – Strings Only Instrumental).

Sadly, it looks like the well of treasures may have finally run dry. The collection includes several tracks Beatles devotees will have already hoovered up via Abbey Road Super Deluxe, The Beatles (White Album) 50th Anniversary Edition, and Let It Be Super Deluxe. But, when it comes to the Beatles, enough is never enough. As well as the album, there is also an extended version of the 1990s docuseries Anthology airing on Disney+ on November 26th, and a 25th Anniversary edition of the book (also titled Anthology).

Anthology 4 already has something in common with its mid-90s ancestors courtesy of some less-than-charitable press, but whether it will mirror their success remains to be seen. What is for sure, though, is that the Beatles’ commercial juggernaut, well into its seventh decade now, shows no signs of slowing down.


Looking for something good? Cut through the noise with a carefully curated selection of the latest releases, live events and exhibitions, straight to your inbox every fortnight, on Fridays. Sign up here.The Conversation


Glenn Fosbraey, Associate Dean of Humanities and Social Sciences, University of Winchester

This article is republished from The Conversation under a Creative Commons license. Read the original article.

How walking football is helping older adults stay fit, connected and competitive

Walking football is an adaptation of regular football, played primarily by middle-aged and older adults with rule changes to enhance accessibility. A_Lesik/Shutterstock
Ian Varley, Nottingham Trent University and Philip Hennis, Nottingham Trent University

For many older adults, staying active often means doing it alone. Walking, jogging or heading to the gym solo have long been the go-to activities for keeping fit. While these are great for physical health, they can lack that spark of competition and teamwork that makes sport so enjoyable. Unlike youth sports, where camaraderie, friendly rivalry and shared goals create excitement, older adults often miss out on that team spirit.

That may be changing. The rise of walking football is offering older adults a new way to stay active through competition, connection and fun.

In October 2025, the Walking Football World Nations Cup will take centre stage in Spain, showcasing the very best of this fast-growing sport. More than 70 teams from over 30 countries will compete across men’s (50s, 60s, 70s) and women’s (40s, 50s, 60s) categories, proving that age is no barrier to international competition.

The inaugural FA Walking Football Cup in 2024 and the expanding network of local clubs across the UK and Europe are helping to cement Walking Football’s place as a recognised and respected sporting format.

Walking football is a slower and low-impact version of traditional football, designed to make the game safer and more accessible for people of all ages and abilities. The rules are simple: no running, minimal physical contact and the ball must stay below head height. This encourages players to focus on skill, control, and enjoyment rather than speed or stamina. It is particularly appealing to older adults and those with health conditions who want to stay active in a structured, social and enjoyable way.

The benefits go well beyond physical fitness. Players often talk about how the game helps them stay active, build friendships and feel part of a community. Research has also shown that it supports healthy ageing by improving wellbeing, balance and social connection. However, some people have been hesitant to join, worried about the risk of injury, especially if they already have health conditions.

In response, new resources such as Uefa’s walking football toolkit and Age UK’s programme have encouraged further research into safety and participation. This growing body of evidence is helping to reassure players and highlight walking football as an accessible, enjoyable and health-promoting way to stay active in later life.

Injury risk

A 2025 study examined injuries during the 2024 FA Walking Football Cup, which featured 84 teams competing across women’s and mixed-gender categories. Across more than 850 hours of play, only 42 injuries were recorded, and most (81%) were minor, allowing players to continue without missing future games.

Injuries were evenly split between contact and non-contact causes, with most linked to tackles (45%). And 12% of all injuries came from running, which is technically against the rules.

A community-based study by the same researchers covered more than 6,300 hours of play and found similar results. Only around one-third of injuries led to missed training or matches. Importantly, both studies also looked at players with existing health conditions and found that only 7%-10% of injuries were related to underlying issues such as joint pain, cardiovascular conditions, or old musculoskeletal problems. This suggests that walking football is unlikely to worsen existing health concerns and can be considered a safe and low-impact way for older adults to enjoy team-based exercise.

Walking football may be redefining what it means to stay active in later life. It gives older adults the chance to experience teamwork, friendly competition, and community through a slower, safer version of the world’s favourite game. With its low injury risk and inclusivity for people with pre-existing health conditions, it offers a welcoming route to staying active and connected.

The upcoming Walking Football World Nations Cup in Spain will celebrate exactly that, showing how people of all ages can continue to enjoy the game, stay healthy and find friendship through sport.The Conversation

Ian Varley, Associate professor, Nottingham Trent University and Philip Hennis, Senior Lecture in Exercise Physiology, School of Science & Technology, Nottingham Trent University

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Mineral vs chemical sunscreens? Science shows the difference is smaller than you think

Anna Wang, UNSW Sydney; Jon Beves, UNSW Sydney, and Timothy Schmidt, UNSW Sydney

“Mineral-only” sunscreens are making huge inroads into the sunscreen market, driven by fears of “chemicals”, a belief that “mineral” products are inherently safer, and confusion about how sunscreens actually protect our skin.

How mineral sunscreens actually work is not widely understood, and neither is what’s actually in them. We tested ten of these sunscreens in the lab and reviewed the ingredient lists of over 100 more to clarify what’s going on.

We verified that many products marketed as “mineral-only” rely on a broad palette of chemicals, not only to make them nicer to use but also to boost their sun protection factor (SPF) rating.

Mineral and chemical sunscreens

Most sunscreens contain just a handful of “active” ingredients: avobenzone, homosalate, octinoxate, octisalate, octocrylene, oxybenzone, or zinc oxide.

The active ingredients in sunscreens are generally divided into two main categories:

  • inorganic ingredients, often described as “physical” or “mineral” – usually titanium dioxide or zinc oxide. These inorganic minerals are often reported to reflect UV rays. The reality is these compounds mostly absorb UV light

  • organic ingredients, often called “chemicals” – such as octinoxate, avobenzone, and homosalate. These are organic molecules that strongly absorb UV light and do not break down to form harmful substances.

Sunscreens are often marketed as either “chemical” or “mineral”. Mineral sunscreens are commonly said to “reflect” UV light, but our measurements reinforce what sunscreen experts and formulators know: that both mineral and organic filters work mainly by absorbing UV radiation.

‘Mineral’ sunscreens have chemicals too

The goal of our study was simple: to understand how sunscreens achieve high SPF, and to understand the role of chemistry in sunscreens. We measured the absorption of different frequencies of UV light by pure zinc oxide as well as ten commercially available sunscreens.

We then identified 143 sunscreens listed on Australia’s Therapeutic Goods Adminstration register where zinc oxide or titanium dioxide were the only declared active ingredients. For each product, we also looked at the full list of ingredients – not just the “active” ones – scanning for any compounds known to absorb UV light.

Our measurements on zinc oxide showed strong UV absorption, as we expected from knowing its chemistry. This confirms that mineral sunscreens work via absorbing UV light, just like organic sunscreens.

When we looked at “mineral” sunscreens, we found some use additional UV-absorbing chemicals. We could see this because zinc oxide absorbs light fairly evenly across the UV spectrum, but organic chemicals tend to show “humps” in absorbance in particular frequency ranges.

Indeed, it is difficult to make a very high SPF sunscreen that is pleasant to use by only using mineral filters. The minerals would need to make up around 20% of the sunscreen by weight, but minerals are dense and can easily settle out of the mixture.

The formula would likely need to be thickened to stop the minerals from separating out. The mineral particles can also scatter visible light, leaving a “white cast”, which consumers also dislike.

A solution?

So how do you make a high SPF “mineral” sunscreen that’s lightweight and transparent?

One way is to use smaller mineral particles. These, however, increase the cost of the product and can pose other stability challenges.

Many brands use chemicals such as butyloctyl salicylate and ethylhexyl methoxycrylene to improve the sunscreen’s stability and keep the consistency smooth, but these molecules also strongly absorb UV light. However, these chemical UV filters do not have to be listed as “active ingredients” because their primary role is to serve another function.

In our test of ten products, we found two products claiming to be “mineral only” showed the telltale absorbance hump of organic chemical filters, due to the presence of butyloctyl salicylate and/or ethylhexyl methoxycrylene.

Indeed, we noticed something similar in our review of sunscreens on the therapeutic goods register. At least 48 of 143 sunscreens listing only mineral active ingredients (~34%) contained additional chemicals known to strongly absorb UV light.

We also compared two “zinc-only” children’s sunscreens with very different skin-feels: one is thick, the other silky.

Our in-lab analysis (and the ingredient lists) showed that the silky product included UV-absorbing molecules. These may help make it easier to spread on skin, reduce white cast, and improve film formation.

Chart of different sunscreens absorbing UV light
Zinc oxide absorbs most UV wavelengths evenly, but children’s sunscreen 2 shows the tell-tale ‘hump’ of UV-absorbing chemicals. Anna Wang, CC BY

We also confirmed that SPF increases after a sunscreen dries, with a successful formulation resulting in an even film. Without the right chemicals, the film would bead up, resulting in patchy protection.

The right chemistry

Sunscreen makers are quiet heroes helping us stay safe in the sun. They work really hard to make sunscreens feel good, be effective, and still be affordable.

People often turn to “clean” or “natural” products because they want something gentle. But gentle doesn’t mean avoiding “chemicals”. It comes from using the right chemistry.

Many carefully chosen ingredients are there simply to keep a formula stable, smooth, and safe on hot summer days.

A sunscreen that feels good, spreads evenly, and stays consistent is far safer than one that’s “natural” but separates, goes off, or fails to form a reliable film on the skin.The Conversation

Anna Wang, Associate Professor of Chemistry, UNSW Sydney; Jon Beves, Professor of Chemistry, UNSW Sydney, and Timothy Schmidt, Professor of Chemistry, UNSW Sydney

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Concession car parking at NSW Health public hospitals

Patients and carers may be eligible for concession rates on parking at NSW Health public hospitals. 

To be eligible you need to be:
  • requiring treatment over an extended period
  • attending hospital more than twice a week (including carers of long term patients who visit frequently). 
  • ongoing cancer treatment
  • treatment more than twice weekly
  • daily dressing changes
  • cardiac rehabilitation or health promotion classes
Concessions are also available for holders of a: 
  • Transport for NSW Mobility Parking Scheme permit
  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card
  • Health Care Card.
Hospitals provide communication to patients, carers and visitors about the availability of concessional car parking rates, this includes:
  • clearly displaying and publicising concessional rates
  • streamlining the concession application process with designated points of access
  • validating concessional parking for the duration of a course of treatment. 
For detailed information on eligibility and concession fees, visit NSW Health webpage:

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Manly Sailability Needs Volunteers

We have a fantastic team of volunteers who help us with a range of jobs. A roster system ensures that we don’t overdo things but many of our volunteers nevertheless are there even when they’re not on the roster. We set up a marquee for shade, put out the urn for tea and coffee, bring the boats out from the shed, set up the boats and put them into the water, sail the boats, ensure that everyone signs in, operate the radio, observer on the safety boat, and at the end of our day’s sailing, do all this in reverse.

You don’t have to be a sailor to be a volunteer, landlubbers are most welcome too. And some of our volunteers are themselves disabled.

Volunteering for Sailability Manly will give you many amazing personal rewards… for starters, what better way of spending a few hours on a Saturday than on Manly Cove? And you’ll find that you will grow as a person through meeting and interacting with a diverse range of wonderful and inspiring people with various disabilities. 

If you’re not a sailor don’t let that stop you – we have numerous things that need doing on the jetty and we’re happy to take you for a sail or even train you to become a sailor if you wish. 

Please help us share Freedom on the Water, regardless of ability, by getting involved and contact  secretary@manlysailability.com.au

2024 Seniors Card Discount Directory

NSW Seniors Card is pleased to provide members with the 2024 Seniors Card Directory, your guide to the best discounts and special offers from thousands of participating businesses across the state.

The directory includes discounts from each region in NSW. The regions are: Sydney & Surrounds, Central Coast & Hunter, Northern NSW, Southern NSW and Western NSW.

View our regional map below to determine which region you are in.  You can view the directory online in your browser or download and save to your computer for quick reference as you need. 

Each year five directories are released, one for each region in NSW. The regions are: Sydney & Surrounds, Central Coast & Hunter, Northern NSW, Southern NSW and Western NSW.

To download your copy, please click the link below:
Copies of the 2024 directory are also available for pickup from Australia Post Outlets, Service NSW Centres, MP Offices as well as participating local Councils and Libraries across the state. Please click here to find a location near you.

Hotline to report food quality in aged care now live

Australians now have a simple and efficient way to report food concerns in aged care, with the launch of a dedicated Food, Nutrition and Dining Unit hotline at the Aged Care Quality and Safety Commission.

The hotline is active and callers will have access to experts in the areas of food, nutrition, and dining, including dietitians and speech pathologists.

A good meal with good nutrition is crucial to quality of life for everyone but especially older people.

The Food, Nutrition and Dining Hotline is also available to aged care providers to access food and nutrition advice, support and education to deliver improved food, nutrition and dining experiences for older people in their care.

Older people, their families and carers, providers and aged care workers can call the Food, Nutrition and Dining Hotline on 1800 844 044.

The hotline builds on the Federal Government’s grant to the Maggie Beer Foundation to build the capability of aged care chefs and cooks working in aged care.

The first free online training modules are now available: https://lms.maggiebeerfoundation.org.au/.

A Call to Volunteer Trainers and Students

Come and share your knowledge or learn more about your device! 
Computer Pals for Seniors Northern Beaches would love to hear from you. We are a not-for-profit organisation helping seniors navigate the wonderful world of technology.

We teach in term times Monday to Friday in a relaxed fun environment.

Common topics requested by Students are: Sending and receiving emails, discovering useful apps, safe banking online, learning how to take and store photos, avoiding Scams, and basically being able to operate their device with confidence.

We teach Android/Apple tablets and phones, and Apple/Microsoft/ Chromebook laptops.

We are based at the Tramshed Arts & Community Centre, 1395a Pittwater Road, Narrabeen, near the B-Line bus stop.

Why not give us a call on 0478 920 651



Profile Bayview Yacht Racing Association (BYRA)
1842 Pittwater Rd, Bayview
Website: www.byra.org.au

BYRA has a passion for sharing the great waters of Pittwater and a love of sailing with everyone aged 8 to 80 or over!

 COTA – NSW - cotansw.com.au

ABOUT US

The Council on the Ageing NSW (COTA NSW) is the peak organisation for people over 50 in our state. We’re an independent, non-partisan, consumer-based non-government organisation. We work with politicians, policy makers, and service providers as well as media representatives to make sure your views are heard and your needs are met. COTA NSW works to empower and engage people over 50. For decades, we’ve shaped the policies and programs that change lives.

Since our beginning in 1956, COTA NSW has introduced policies and programs that make a real difference to peoples’ lives. We have proud record, having created: ■Meals on Wheels, ■Retirement Village Residents Association, ■Australian Seniors Computer Clubs Association, ■Seniors Clubs, ■Seniors Information Service, ■OM:NI – Older Men: New Ideas, ■Grandfriends, ■Grandparents, Relatives and Kinship Care Alliance, ■Medication Management for Older People, and the ■Mature Employment Line

NSW Seniors Card program: Translated Resources

If you're from a culturally and linguistically diverse (CALD) background, and would like more information about the NSW Seniors Card program, translated versions of the Membership Guide brochure are available here:
Available for download in 13 different languages.
Profile: Avalon Soccer Club
Avalon Soccer Club is an amateur club situated at the northern end of Sydney’s Northern Beaches. As a club we pride ourselves on our friendly, family club environment. The club is comprised of over a thousand players aged from 5 to 70 who enjoy playing the beautiful game at a variety of levels and is entirely run by a group of dedicated volunteers. 

Country Pensioner Excursion ticket: NSW Public Transport

Parents missing out on REAL face time? If they have a Pension Card, sign them up & they could get unlimited $2.50 Country Pensioner Excursion tickets*.
Call 13 22 32 to sign up.

Country Pensioner Excursion ticket (CPE)
A Country Pensioner Excursion (CPE) ticket is an affordable ticket for eligible pensioners and seniors to travel by train in regional NSW and the ACT.

For $2.50 you can book an economy class seat on a NSW TrainLink 

Regional train service. You will need to book 7 days or less in advance

Apply for the Seniors Energy Rebate

A new rebate for independent retirees who hold a Commonwealth Seniors Health Card to help with electricity costs. The Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

To be eligible you need to hold a Commonwealth Seniors Health Card (CSHC).
CSHCs are means-tested concession cards issued by Services Australia and the Department of Veterans' Affairs (DVA). 

The Seniors Energy Rebate is now $200 per household, per financial year.

If your application is successful, the rebate will be paid directly into your nominated bank or Credit Union account.

Note: Gas accounts are not eligible for the rebate.

What you need
  • your valid CSHC from Centrelink or the DVA
  • the most recent electricity bill for your current primary place of residence
  • your contact details
  • your bank or Credit Union account details
How to apply
  • Check you meet the eligibility requirements.
  • Select the 'Apply online' button.
  • Enter the required details.
  • Submit the application.
If you're unable to apply online, visit a service centre or call us on 13 77 88.
If your application is successful, you'll receive payment within 5 working days into your nominated bank/Credit Union account. Service NSW will contact you if there are problems issuing your payment. 

Pittwater-Narrabeen Parkinson’s Support Group

The purpose of our group is to support seniors (55yrs +) living with Parkinson’s, their carers, relatives and those who have lost a partner to Parkinson’s, who live on the northern beaches of Sydney.

This support Group has been meeting for around 30 years on the Northern Beaches. Our meetings aim to help reduce the social isolation, and increase community connectedness for our members. Through guest speakers, discussions, and group activities, our meetings will support and promote mental health, healthy lifestyles and well-being.

Our Facebook webpage will be used to store resources and links, and provide another way to safely keep in touch, for those who want to use Facebook. We also have a website that is regularly updated https://wheresdot.wixsite.com/nbpdsupportgroup

We meet regularly and have been meeting at Jamieson Park, The Esplanade, Narrabeen.

Give Dot a call for more information: 0418 640 086 and join our Facebook group: https://www.facebook.com/groups/1063258404504502

Tech Savvy Seniors

Tech Savvy Seniors provides free or low cost digital skills training on how to use computers, tablets and smartphones to keep in touch with family and friends, access essential services, conducting personal business and discover more about the things you are interested in.

Join the thousands of people over 60 who have already completed this fun, practical training and made new friends in the process.

With over 150 training locations across NSW as well as resources online it has never been easier to build your digital skills and confidence, with training available in a range of languages. To find out more about training sessions available near you, visit the Tech Savvy Seniors website to find your local library or community college provider.

For here: 
  • Northern Beaches Council Library at Glen Street, Mona Vale, Warringah Mall 02 9976 1720 
  • Northern Beaches Community College Inc at Narrabeen, Brookvale, Mosman (02) 9970 1000 enquiries@nbcc.nsw.edu.au
The Tech Savvy Seniors website also contains a great range of ‘self-teach’ videos and free digital literacy training resources available to make it easy to learn at your own pace to develop your digital skills from the comfort of your home.

Tech Savvy Seniors is a NSW Government initiative in partnership with Telstra.

Spectacles Program

The NSW Spectacles Program provides glasses and visual aids to eligible recipients who might be at risk of a preventable decline in their eye health.

If you're eligible, you can receive free of charge in any 2-year period:
  • one pair of single vision glasses, or
  • one pair of bifocal glasses.
Contact lenses, tinted lenses or low vision aids may be provided in certain circumstances.

You are eligible if you:
  • receive a full Centrelink pension/benefit
  • have no other income other than the Centrelink payments
  • have financial assets less than $500 (if single) or $1000 (if married/partnered or parent/guardian)
  • are a low-wage earner who earns less than:
  • the JobSeeker Payment if you're under 65, or
  • the aged pension if you're over 65.
People living in regional/remote areas and Aboriginal and Torres Strait Islander peoples may also qualify for the subsidy. At your appointment, your provider will use the program’s online portal to check your eligibility using the information you've supplied.

Visit Vision Australia for more details on the program, your eligibility and how to apply, at:
 MWP CARE (previously known as MWP Community Aid) is a local not for profit organisation that was founded by Daphne Elsworthy, a Collaroy resident, 52 years ago and we are still going strong! 

In 2022 our programs focus on assisting older people aged 65 years and older, we also assist younger people with a disability and their carers.  We are funded by the Australian Government Dept. of Health through the Commonwealth Home Support Program (known as CHSP). Pittwater Online News PROFILE

These services may be eligible for government subsidies. Call us on (02) 9913 3244 for a confidential discussion. Alternatively you may call My Aged Care on 1800 200 422 to discuss your needs. To access our services (and all other CHSP provider services) you must be registered with My Aged Care – the portal for all things related to Aged Care Services 

We provide services aimed at helping people to stay independently living in their own homes.

Our programs cover:

  • Transport – to medical and social appointments
  • Shopping – Escorted Shopping, Shop By List, Group Social Shopping
  • Visiting – a volunteer visits a client in their own home for social support
  • Individual Activities – visit a friend, the library, the beach, local garden, and nursery, go for a coffee & chat, attend community activities etc.
  • Social Group Bus Outings – our mini bus and experienced staff coordinate a calendar of bus outings to interesting venues
  • CALD (Culturally and Linguistically Diverse) social groups/outings  – Chinese, Italian, Korean , Filipino, Serbian
  • Home Maintenance Modification Service – provided to individual home owners at reasonable cost. Services provided by trusted tradespeople can include Plumbing, Carpentry, Handyman, Electrical, Modifications (ramps, rails etc.)

Visit our website for more at: www.mwpcommunityaid.com.au  and on Facebook: www.facebook.com/mwpcarelimited

RSPCA's Community Aged Care Program

RSPCA NSW understands that to an elderly owner, a pet can mean everything. Our Aged Care program aims to keep pets and their elderly owners happy, healthy and together in their own homes for as long as possible. To do this, we assist elderly pet owners over the age of 65, Indigenous pet owners over the age of 50 and palliative care patients of any age.
  • services our Aged Care program offers include: temporary foster accommodation and/or emergency pet boarding if the owner requires medical treatment, respite or other assistance
  • assistance with veterinary treatment
  • home visits to assist the elderly with basic pet care
  • assistance with pet grooming
  • assistance with transport to and from the local veterinarian
  • a volunteer network to assist with dog walking and short periods of in-home care if the owner requires medical treatment, respite or other assistance
Please note that due to high demand for this program, we ask that pet owners first ask family and friends whether they are able to assist with their pet’s care.

This community program was previously known as Pets of Older Persons (POOPs).

For more information please contact the RSPCA Community Programs helpline (02) 9782 4408.

The helpline operates Monday to Friday, 9 a.m. – 5 p.m. During weekends and public holidays contact the RSPCA Contact Centre on (02) 9770 7555
Aged Care Program FAQs

Computer Pals for Seniors: Northern BeachesTechnology made easy for Seniors

Have you ever struggled with the demands of modern technology? Come and join our friendly club and learn at your own pace. 

Computer Pals for Seniors Northern Beaches is here to help you master your device, be it Android/Apple tablets and phones, Apple/Microsoft/Chromebook laptops.

Each lesson is one-on-one for an hour each week during term times.

We are based at The Tramshed Arts & Community Centre, 1395a Pittwater Road, Narrabeen, close to the B-Line bus stop.

If you would like further information please contact Anne - Tel: 9984 0604 or email anne.computerpals@gmail.com



Bilgola plateau Probus Club

We meet on the first Friday of every month at the Newport Bowling Club; 2 Palm Road Newport.  Our membership is full at the moment, and our waiting list is full.  However, visitors are always welcome.  

If you have any questions, please contact our Membership Officer, Mary Wearne:  mary_wearne@hotmail.com

Pensioner's Concessions: Council Rates

Did you know that Pensioners are entitled to concessions on their Council Rates?

Concessions are available for eligible pensioners. To be an eligible pensioner you must receive a pension from either Centrelink or the Department of Veterans’ Affairs, and be entitled to a pensioner concession card issued by the Commonwealth Government. You can only claim a concession on the property if it is the sole or principal place you live.

If you are eligible, you are entitled to:
  • Half of the total of your ordinary rates and domestic waste management service charge, up to a maximum of $250.
  • Half of your water rates or charges, up to a maximum of $87.50.
  • Half of your sewerage rates or charges, up to a maximum of $87.50.
To apply, you need to complete a pensioner concession application form. You can obtain these forms from your council - download our area's one HERE

My Aged Care

If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.
My Aged Care is the Australian Government's starting point on your aged care journey. Find and access the government-funded services you need.

Learn about different types of care
If you are just starting out on your aged care journey, this is your first step. You can see what services are available to help you stay in your own home, or what to expect in an aged care home.

Get assessed
If you’ve had a look at what services might be available and you want to know if you are eligible, this is your next step. Read about how to apply and what’s involved in the assessment process.

Find a provider
If you’ve been assessed and are ready to find a provider and set up your new services, start here. Find out what to consider and get information about service providers near you.

Manage your services
If you are receiving services and want to check what you’ve got in place or make some changes, head to this section.

Need some help?
If you need some help, the My Aged Care team can answer most of your questions over the phone. Call 1800 200 422

Home Instead Sydney North Shore & Northern Beaches

We are a provider of quality home care and companionship services for seniors in the Northern suburbs of Sydney. 

To you, it’s about finding trustworthy care for your ageing loved one. To us, it’s about providing the highest-quality in-home care services to fit you and your family’s needs.
To Us, It's Personal.

We provide services to all areas and suburbs in the North Shore and Northern Beaches of Sydney.
Telephone: (02) 9144 2322
Avalon Beach Ladies Probus Club - Profile

Avalon Beach Ladies Probus club meets first Tuesday of every month at Club Palm Beach (Palm Beach RSL).

AvPals 

Avalon Computer Pals (AVPALS) helps Seniors learn and improve their computer skills. It is a not for profit organisation run by volunteers. 


Started in 2000 it now has 20+ trainers and many hundreds of students. At a really low cost (about $50 a school term) they can provide one-to-one training on most matters connected with computing and related technologies like mobile phones and digital cameras. From the smallest problem (how to hold the mouse!) to much more serious matters, there is a trainer who can help.

We offer “one to one” personal tuition or special short courses in the training rooms under the Catholic Church in Avalon. Training is conducted Monday to Friday from 9am to 4pm. For more information visit AVPALS web site www.avpals.com or phone 02 8064 3574

Keep up to date on our Facebook page

Find out more at: www.avpals.com

Avalon Scottish Country Dancing

Avalon Rec. Centre
Thursday 3pm to 5pm
Most Saturdays 2pm to 4pm
(contact Margot Fenelon 0419 122 455 to confirm Saturday class)
COST:  $5 - first visit free
WHAT TO WEAR: Casual clothes and soft soled shoes


Wellbeing Plus 

The Wellbeing Plus Course is a free, online treatment course for Australian’s aged 60 years+.

The course includes 5 lessons delivered over 8 weeks, with optional weekly support from a therapist via email or phone. It aims to help us understand symptoms of anxiety and depression, and practice helpful skills.    

Over 95% of people said they would recommend the Wellbeing Plus Course.  

If you're interested in learning more, visit www.mindspot.org.au/course/wellbeing-plus  


The Senior Newspaper Online 

HERE

On Facebook

WIND, BRASS AND PERCUSSION PLAYERS!!!!!

Northern Beaches Concert Band is looking for flute, clarinet, saxophone, tuba and trombone adult players.  We cater for players from beginner to advanced and have a varied and exciting repertoire.  Come and join us during school term time at 7.30pm, Pittwater High School, Mona Street, Mona Vale. 
  
Details 9970 7131 or 0414 560 263.

Zali Steggall, MP for Warringah, speaks on the hardships pensioners are facing

November 26, 2025

Inspector-General of Aged Care finds maze-like conditions in navigating My Aged Care

November 27, 2025
The Government has today tabled in Parliament the final report of the Review of My Aged Care. The Inspector-General of Aged Care, Natalie Siegel-Brown, has found that a significant number of older Australians struggle to navigate My Aged Care, leaving them unable to access the support they need, when they need it. 

This first formal review from the Inspector-General seeks to answer whether My Aged Care, as the single-entry point to the aged care system, is fit-for-purpose in facilitating timely access to aged care services and supports for all older people in Australia, regardless of their location, background and life experiences. 

It addresses questions that matter most to older people and their families: Is the doorway into aged care open to everyone? Is it easy to find, easy to use, and fair? And crucially: Does it reflect the rights and dignity now enshrined in the new Aged Care Act 2024 (the new Act)? 

“The findings are clear: for many, it is not and does not. Enhancements have been made and a lot of effort invested in improving the doorway, but still, many older people — particularly those from diverse backgrounds, remote communities, or with limited digital literacy, struggle to access and navigate the system.

“Over the course of the review, my Office heard that whilst My Aged Care is intended to provide the ‘front door’ to the aged care system, for many older people seeking to access aged care services, the experience is more akin to navigating a maze,” Ms Siegel-Brown said.  

The review found that My Aged Care is poorly understood, insufficiently promoted, onerously complex to navigate and not appropriately tailored to the needs of the whole of the target population. 

Ensuring the effectiveness of My Aged Care as the single-entry point to the aged care system for all older people in Australia, and specifically those from diverse backgrounds and with complex needs, should be front and centre of the ongoing reform agenda.
 
“For too many older people, access to the care and services that they need is further complicated and delayed by the very platform designed to facilitate this, compromising their ability to live independently and putting them at significant risk of further physical and cognitive decline.

“With the introduction of the new Act, we have a powerful opportunity to build a system grounded in equity and dignity. But that promise will remain out of reach unless My Aged Care becomes a genuinely inclusive and accessible entry point — one that honours the diversity, rights, and lived experiences of every older person. 

“Many of the recommendations I make in this review have also been made before but have not been sufficiently prioritised or acted on by policymakers to date,” Ms Siegel-Brown said. 
The Inspector-General is calling on the Australian Government to address these systemic issues and provide the additional investment needed to implement the full range of recommendations to improve the operation of My Aged Care and deliver a service that is fit-for-purpose in facilitating access to care for all older people in Australia. 

“The front door into aged care is improving, but not quickly enough to deliver on the promise of the new Act. In many ways, the door needs to be reimagined — not just widened — so that no one is left standing outside,” the Inspector-General said.  

My Aged Care Review Final Report:  This collection contains the final report, summary, and Easy Read version of the My Aged Care Review.

My Aged Care is Failing Older Australians: COTA

November 28, 2025
An urgent overhaul of My Aged Care is needed, following the Inspector General’s report which shows it is still too hard to find, too hard to navigate, and too hard to access for many older Australians, Council on the Ageing Australia (COTA) says.

COTA Australia backs all recommendations in the report, stating that its calls to improve awareness of the website, alongside accessibility and equitability issues are critical.

“These are fundamental fixes,” Ms Sparrow said. “They’re not complicated, and older people need to be able to easily access and get the information they need from My Aged Care. ”

“The report confirms what older Australians have been telling COTA for a while,” she said. We acknowledge that Government has made some improvements to the system but it is clear that much more needs to be done.

“My Aged Care is meant to make accessing care straightforward, but for many older people it just isn’t working. It leaves them frustrated, confused and unable to get the support they need when they need it.”

In responding to the review COTA Australia undertook a survey so that the voices of those older people and their families who use My Aged Care would be clearly heard.

The survey found that only 34% of respondents found the website helpful, and just 17% were able to locate all the information they needed to make critical decisions about their care.

“A critical survey finding, that has been picked up by the Inspector-General, is that many older Australians want and need to speak to a person who can guide them through the system ,” Ms Sparrow said.

“Its even harder for people with visual or hearing impairments, alongside, people with limited mobility or cognitive decline, or people who come from culturally and linguistically diverse backgrounds.

“Older Australians deserve a system that is welcoming, accessible and equitable. This means more in-person support, clearer information, simpler processes and a workforce that is equipped to meet diverse needs.

“Government must ensure that the front door to the aged care system works for everyone, no matter where they live or their background.”

Is locating retirement villages next to hospitals the answer?

November 2025
The Retirement Village (RV) industry is promoting RVs as a solution to the burgeoning problem of people with chronic conditions and disabilities having to stay for long periods of time in hospitals.

The industry newsletter, The Weekly Source, reports the NSW Government, with the support of Blacktown City Council, has agreed to have an RV added to an aged care home next to Blacktown Hospital. 

It says this Sydney model could be expanded to address the housing issues facing older people. It wants more RVs to be co-located with hospitals, even being built over hospital car parks. 

Is this a practical suggestion or is it the RV industry jumping on the current crisis to advance its own commercial interests without properly considering the practicalities of the proposal? 

The RV sector is pushing it as the solution to stranded patient crisis. National Seniors Australia (NSA) wants a more serious discussion about providing older Australians the care they need.

NSA doesn’t think it is a good idea without strong evidence showing that RVs have the capacity to meet the needs of people stranded in hospital.

More research needs to be done. We, and all older Australians need to know who the people are that are being stuck in hospital and why they are finding it so hard to leave. 

Yes, supply is an issue, but the critical issue is getting the right type of supply in the right location.

Media reports suggest that many of the people stranded in hospital have significant needs, including a diagnosis of dementia, which require intensive supports. Data also suggests that a high proportion of stranded patients are located in regional areas, where aged care doesn’t exist.

Building retirement villages co-located with hospitals may not provide the care that is needed and therefore cannot solve the problem.

There are housing solutions being funded and built, which appear better targeted, because they deal with the needs or location of stranded patients.

What could solve the problem?
There are housing solutions being funded and built, which appear to be far better for their target residents than an RV.

For example, $50 million has been awarded to Southern Cross Care Queensland (SCC) under the Australian Government’s Aged Care Capital Assistance Program (ACCAP) to build a brand-new residential aged care community in Broken Hill. 

The project will provide improved access to care close to home, deliver new community facilities, and have the ability to deliver modern, safe, and welcoming community spaces for older people.

SCC says construction will incorporate community collaboration.

“This investment is about more than bricks and mortar; it’s about dignity, connection, and ensuring older people can remain close to family and community in a place they’ve always called home,” SCC said in a statement.

NSA believes governments should proactively give more consideration to projects like this as it is going to meet the needs of people who are stuck in hospital.

Tasmanian dementia village – first of its kind
In Hobart, a $25 million village designed around the needs for people with dementia is home to nearly 100.

Korongee is made up of small houses and is designed to increase social interaction, independence, and the wellbeing of residents. There’s a café, community centre, salon, wellness centre, and general store.

Gently sloping paths lead to the houses, in which lighting mimics the cycles of the sun. Inside the homes, there are memory boxes for familiar items on each bedroom door, and the toilets are a different colour from the rest of the bathroom.

Residents live in households of eight, which is based on research findings that small household living is both more familiar and more pleasant for people with dementia than traditional large aged-care homes.

NSW palliative care accommodation
It appears governments are already supporting innovative solutions to delivering supportive aged care, by co-locating specialist design accommodation that meets residents’ needs.  

The new inpatient Supportive and Palliative Care Unit at Westmead Hospital in Western Sydney, where construction is now underway, appears to offer such a model. 

The new unit will feature 15 beds with ensuites and provide specialist care in a home-like setting that caters for patients, their families, and carers. 

Located on level 5 of the Central Acute Services building at Westmead Hospital, it features communal and private spaces, a multi-faith room, and outdoor access from every room, to provide a welcoming and supportive environment for patients and their families. 

The World Class End of Life Program will deliver new or redeveloped palliative care facilities across the state. In addition to Westmead, locations include Wyong, Nepean, Tamworth, and Orange Hospitals. 

The government says the new unit will provide privacy, comfort, and dignity to support people with life-limiting illnesses who have complex symptoms and those in their final stages of life. 

Once again, consultation and community input is key. The new unit has been designed in close consultation with health professionals who provide supportive and palliative care, consumers with a lived experience, and Aboriginal, multicultural, and multi-faith representatives.  


More expert thought and less commercial PR 
So, while we welcome ideas to enable older people to leave hospital for somewhere better, it would be more helpful if those ideas were research-driven, practical, and informed by more than narrow commercial interests. 

If we tie up quality land next to hospitals with inappropriately designed retirement villages, that land is gone forever and future generations of ageing Australians and those with disabilities will be denied the best possible accommodation.

Greens chair Aged Care inquiries - cost of care + future of system

The Senate has voted to establish two further Senate inquiries into Labor’s aged care reforms, amid concerns that the new Act which came into force on Saturday will fail older Australians. (See Greens background on the new Act here)

The previous Senate inquiry into  Aged Care Service Delivery , which explored the transition period leading up to the new Act on 1 November, revealed that the aged care waitlist was more than double what had previously been reported (with over 200,000 Australians waiting for care). That previous inquiry was instrumental in forcing the early release of 20,000 home care packages needlessly withheld by the government.

Now that the Act is in force, two new inquiries have been established.

The first inquiry will investigate the government’s planned transition of the Commonwealth Home Support Program (CHSP), which currently serves more than 800,000 older Australians with at-home supports through “block funding” to providers like Meals on Wheels. 

The second inquiry will investigate the ability for older Australians to access care under the Support at Home program, including the impacts of new pricing mechanisms and co-payments.

The government intends to transition CHSP into Support at Home and has only funded the program up until 30 June 2027. The government has failed to answer previous questions about the impacts of closing CHSP on demand for Support at Home packages, leading to concerns that existing services will be forced to close their doors and waitlists for aged care will only blow out further.

As with the previous inquiry, both the newly established inquiries will be chaired by Greens Spokesperson for Older People, Senator Penny Allman-Payne.

Full terms of reference for the inquiries are below.

Greens Spokesperson for Older People, Senator Penny Allman-Payne stated:

“Older people across the country - hundreds of thousands of whom are on fixed incomes - are copping increased costs for their care at home so that privatised aged care providers can make bigger profits. That’s a broken system.”

“Labor’s Minister for Aged Care, Sam Rae, has tried to hide the truth of these aged care changes, but now the reality is setting in and older Australians are waking up to new care arrangements they cannot afford.”

“Older Australians are still dying waiting a year or more for care, and rather than boost needed supports like the Community Home Support Program, they’re planning to close them.”

“Our parents and grandparents need leaders who will fight for them and their right to care, but instead Labor and the Liberals are shaking pensioners down for cash while propping up the profits of privatised aged care.”

“The Greens will ensure older Australians and their advocates are heard, and fight to fix this system so that everyone can access the care they need at the time that they need it.”

Community Home Support Program Inquiry
That the following matter be referred to the Community Affairs References Committee for inquiry and report by 15 April 2026: the transition of the Community Home Support Programme to the Support at Home Program, with particular reference to:
  1. the timeline for the transition of the Community Home Support Programme to the Support at Home Program after 1 July 2027;
  2. the expected impact of this transition, including on:
    1. waiting periods for assessment and receipt of care;
    2. the lifetime cap of $15,000 on home modifications;
    3. the End-of-Life Pathway time limits; and
    4. thin markets with a small number of aged care service providers. 
  3. aged care provider readiness for the transition, including their workforce; and
  4. any other related matters.

Co-payments inquiry
That the following matter be referred to the Community Affairs References Committee for inquiry and report by the Tuesday of the last sitting week of November 2026: the Support at Home Program, with reference to:
  1. the ability for older Australians to access services to live safely and with dignity at home;
  2. the impact of the co-payment contributions for independent services and everyday living services on the financial security and wellbeing of older Australians;
  3. trends and impact of pricing mechanisms on consumers;
  4. the adequacy of the financial hardship assistance for older Australians facing financial difficulty; 
  5. the impact on the residential aged care system, and hospitals;
  6. the impact on older Australians transitioning from the Home Care Packages Program;
  7. thin markets including those affected by geographic remoteness and population size;
  8. the impact on First Nations communities, and culturally and linguistically diverse communities; and
  9. any other related matters.

AvPals Term 4 2025

Avalon Computer Pals is back for another term of friendly, hands-on computer classes for seniors 55+. Whether you're a total beginner or keen to brush up your tech skills, we’ve got you covered. Learn at your own pace, meet great people, and feel more confident online.

Come along to Newport, where small groups make learning relaxed, social and fun!  To book in visit: www.avpals.com

Expensive and in bad shape: how housing precarity makes life hard for older Australians

Piret Veeroja, Swinburne University of Technology; Margaret Reynolds, Swinburne University of Technology, and Wendy Stone, Swinburne University of Technology

Australia’s ageing population is colliding with a housing system under strain. More older Australians are facing multiple, often overlapping forms of housing precarity, including homes that cost too much or fall short on basic standards – or both.

New research, launched today at Parliament House and commissioned by Housing for the Aged Action Group (HAAG), shows that such forms of housing precarity are affecting the health, wellbeing and financial hardship of mid-life and older Australians. They are also harming private renters and women the most.

Housing’s central role in ageing well

Housing has long been central to ageing well. Secure housing provides not only shelter, but stability, safety, autonomy and a place of care.

For decades, policy assumed most Australians would retire as outright homeowners, benefiting from tenure security and low housing costs. This assumption underpinned modest age pensions, based on the expectation that recipients were not paying rent or mortgages.

That model is weakening. More people are approaching later life with mortgage debt or in private rental – tenures that offer less security and have higher costs. This means mid-life and older Australians face risks that can compound when they leave the workforce or face declining health.

What we studied

Our report draws on the Australian Housing Conditions Dataset (2024), a national survey. We analysed responses from 6,008 people aged 50 and over, weighting the data to match ABS Census distributions.

We developed four housing profiles combining perceived affordability and self-reported dwelling condition:

  • unaffordable and poor condition
  • unaffordable and good condition
  • affordable and poor condition
  • affordable and good condition.

Who is most affected?

Private renter households face the greatest exposure. Nearly one-third (31%) of private renters live in homes that are both unaffordable and in poor condition. Only one-quarter live in affordable, good condition homes. Mortgaged households fare better, but 16% still live in unaffordable, poor condition homes.

Gender matters. Women are more likely than men to live in unaffordable, poor condition housing, whether they rent or own. They are also more likely to live in homes with multiple problems, such as cracks, mould, plumbing issues, and report worse wellbeing outcomes.

Health impacts are stark. Among private renter households in unaffordable, poor condition homes, 53% report poor physical health and 49% poor mental health. Comparable figures for mortgaged households are 42% and 41%. Housing also affects social life and financial security: 79% of private renters in unaffordable, poor condition homes say housing has a negative impact on their finances, and more than half report negative effects on their social lives.

Financial strain is severe. One-third of private renter households (34%) in unaffordable, poor condition homes cannot afford essentials, such as food, bills or clothing after paying for housing. Savings and investments are difficult for these groups, with 88% unable to save or invest.

Housing instability compounds these risks. Sixty percent of private renter households have moved in the past five years, and nearly half expect to move again within the coming five years. They expect to move due to cost pressures or fear of rent increases. Short leases (six-12 months) are common, adding to insecurity.

How to make housing more secure

Our findings highlight several priorities for reducing housing precarity among mid-life and older Australians. First, targeted responses are needed for groups most exposed to risk; particularly women, single-person households, and those living in older housing stock.

Second, housing policy should be better integrated with health and ageing agendas. Good-quality housing is closely linked to physical and mental health outcomes, and cross-sector planning can support ageing in place and can reduce pressures on health and aged-care systems.

Third, expanding the supply of affordable and appropriate housing remains critical. This includes well-located private and social rental options, ownership opportunities, alternative models such as co-housing, and homes that are age-appropriate, and designed for accessibility and proximity to services.

Fourth, improving housing data and monitoring will help track risks and inform responsive policy. Linking housing data with health, aged care, and income support datasets is essential for evidence-based planning.

Finally, while rental standards and mortgage support were raised in participant responses, these areas require careful consideration. Ensuring minimum standards are met and exploring options for short-term financial assistance for mortgaged households could help improve housing security.

Older Australians deserve better housing

Housing precarity among mid-life and older Australians is not just a housing issue. It affects health, aged care, and social services. Without action, inequalities will deepen and public costs may rise. Poor housing conditions, such as damp, mould and indoor temperature, increase the risk of chronic illness. Financial strain limits independence and the ability to age well.

This is a structural problem, not an individual problem. It demands coordinated policy responses across housing, health, and retirement income systems.The Conversation

Piret Veeroja, Research Fellow, Housing, Homelessness and Urban Studies (HHAUS) Research Group, Swinburne University of Technology; Margaret Reynolds, Senior Research Fellow, Housing, Homelessness & Urban Studies (HHAUS) research group, Swinburne University of Technology, and Wendy Stone, Professor of Housing & Social Policy, HHAUS Housing, Homelessness & Urban Studies, Swinburne University of Technology

This article is republished from The Conversation under a Creative Commons license. Read the original article.

From blood sugar to gut bacteria, how beans can improve your health

Beans, pulses and legumes are affordable and nutritious. Pixel-Shot/ Shutterstock
Raysa El Zein, University of Westminster

Celebrity chefs Jamie Oliver, Hugh Fearnley‑Whittingstall and Tom Kerridge have backed a new campaign that is putting the spotlight on beans. The Bang In Some Beans campaign is a bid to double the UK’s intake of beans, legumes and pulses by 2028.

Such a campaign is long overdue. Despite beans on toast being a British favourite, beans, pulses and legumes remain under-consumed in the UK. According to data from the Food Foundation, two-thirds of the UK population eat less than one portion of beans a week.

Beans are one of the most affordable and nutritious foods out there. With food costs continuing to rise and poor nutrition contributing to a growing number of diseases, beans may offer a solution to both problems.

Encouraging greater bean consumption could also help close the UK’s fibre gap, as most of the UK population do not meet the recommended 30g of fibre per day. Beans are one of the simplest, most achievable ways to bridge that gap.

If you still aren’t convinced, here are just a few of the health benefits beans can provide:

1. They can help you manage your weight

Beans are a great source of protein, fibre and micronutrients such as iron, magnesium and potassium. Increasing bean intake could improve your health and reduce chronic disease risk.

Research also shows that people who consume higher amounts of beans have lower body weight, smaller waist circumference and lower blood pressure. These are all associated with reduced risk of multiple chronic diseases including obesity, diabetes and heart disease.

Not only are beans low in calories, their high fibre and protein content can help increase satiety (the feeling of fullness), which is a key factor in appetite regulation and long-term weight management.

2. They’re good for your heart

An abundance of research links eating beans to a healthy heart. Diets rich in beans can significantly lower LDL (“bad”) cholesterol, improve blood pressure and reduce inflammation.

The fibre in beans binds cholesterol in the gut so it can be excreted from the body. Their potassium and magnesium content supports vascular function, which is essential for a healthy heart. This is why, for those managing cardiovascular diseases or hyperlipidaemia, beans should be a cornerstone of a heart healthy diet.

3. They’re good for blood sugar levels

Beans have a low glycaemic index. This means they release energy slowly, which reduces blood sugar spikes. Their fibre and protein content also helps slow carbohydrate absorption, which promotes better blood sugar control. Both factors are important for preventing or managing type 2 diabetes.

Evidence from clinical trials shows incorporating beans into meals also benefits other aspects of blood sugar in people with, or at risk of, type 2 diabetes – such as improving fasting blood sugar and insulin levels.

A randomised controlled trial of over 100 people with type 2 diabetes found that those who consumed at least one cup of legumes daily for three months not only had better blood sugar control, they also had a significant decrease in body weight, waist circumference, cholesterol levels and blood pressure.

4. They can benefit gut health

Beans support gut health by providing both soluble and insoluble fibre. These act as prebiotics, feeding beneficial gut bacteria.

The fermentation of these fibres in the gut also produces short-chain fatty acids, prebiotics which have anti-inflammatory effects and support the colon. Regular consumption contributes to improved digestion and bowel regularity.

A young woman in a supermarket compares two jars of beans.
Beans have many gut health benefits. BearFotos/ Shutterstock

Boosting your bean consumption

You don’t need to make any sorts of dramatic dietary changes in order to incorporate more beans in your diet. Here are a few simple ways to eat more beans.

1. Start gradually.

Begin with small portions (about half a cup of cooked beans) a few times a week, increasing this as your digestive system adjusts and to avoid flatulance and bloating.

2. Mix up varieties.

Rotate between beans such as chickpeas, kidney beans, lentils, black beans and cannellini beans. Diversity boosts nutrient variety and keeps meals interesting.

3. Add beans to familiar dishes.

Stir beans or other legumes into soups, stews, curries, salads or pasta sauces. Even a handful can make a meaningful difference.

4. Choose canned beans.

These are just as nutritious as dried or fresh beans – just ensure you rinse them well to reduce the sodium content. If you do use dried beans, ensure you soak them overnight and cook them thoroughly to neutralise anti-nutrients such as phytates (which can reduce absorption of other nutrients) and improve their digestibility.

Nutritionally speaking, chickpeas and lentils are good choices, as they’re high in fibre and protein. Black beans contain antioxidants – compounds which have been linked to lower risk of diseases such as cancer, diabetes and Alzheimer’s disease.

Ultimately, the best beans are the ones you can integrate into your diet and will eat regularly.

However, there are some groups of people who should be mindful when increasing their bean intake, as some of the compounds they contain can have a negative impact on health.

People with IBS, IBD or digestive sensitivities may struggle with bloating or gastric discomfort if they consume large amounts of beans. Beans should be introduced into the diet gradually based on how well your body tolerates them.

People with kidney disease may want to be careful due to the high potassium content in beans. In this case, it’s important to consult with a doctor before consuming diets rich in beans.

Those who suffer from low iron or zinc levels may also want to be careful with how they prepare beans. The anti-nutrient compounds in beans can disrupt the absorption of minerals, which is why it’s so important to soak beans and cook them well.

Beans are a nutritional powerhouse. High in fibre, protein and key micronutrients, they support heart, metabolic and gut health while being both affordable and environmentally friendly.The Conversation

Raysa El Zein, Lecturer, Life Sciences, University of Westminster

This article is republished from The Conversation under a Creative Commons license. Read the original article.

u3a at Newport Community Centre: 

About Our Courses and Activities
Sydney u3a comprises seven regions covering the greater Sydney metropolitan area. The local one is U3A Northern Beaches Region.

Sydney u3a is managed and run entirely by volunteers who contribute time and energy to provide life-long learning and social activities for everyone.  Join in to enjoy the benefits of membership!  At the one affordable annual membership fee of $85.00 (less than $2 per week), you’ll get:
  • access to a wide range of courses and presentations
  • friendly and inviting social events in your region

Members can attend any course in any of the seven regions
  • Volunteers lead and administer the courses and talks
  • A wide range of topics is covered – from learning foreign languages to table tennis to history to book/movie clubs to philosophy to science related issues. There’s something for everyone!
  • Courses are held in a variety of local venues and via Zoom
  • Events, visits, tours and social activities are also offered
  • Full details of activities are listed each semester in the Course Book and on individual regional pages
From time to time there are changes to course details after publication of the Course Book. Please keep checking your region’s website or the website home page for updates.

u3a Northern Beaches Region
Our current newsletter includes up to date information on courses, events and any changes to the program.  Previous newsletters are available here if you missed any information or wish to refresh your memory.

Please note:  The newsletter is distributed to members by email at the end of each month. If you haven’t received the latest copy please check as it may have been captured in your Junk email folder. If this is the case, please adjust your settings so that you receive future newsletters as soon as possible. We also take this opportunity to issue a friendly reminder to contact us with your updated details if you change your home or email address. Thank you.

Walk & Talk: Narrabeen

The Belong Club invites anyone to come and participate in the Belong Club Walking Group!

Every Tuesday we walk along the pathway beside the Narrabeen Lagoon, from the Tramshed Arts and Community Centre to Jamieson Park and back. The route is about 1.8km each way, and is estimated to take 45 minutes.

The up and back walk allows for people of any walking speed to participate and enjoy the walk at their own comfortable pace. Walkers often split into smaller groups naturally along the route allowing everyone to go at their preferred pace. The aim here is for everyone to be included and to have an enjoyable walk.

Our meeting spot is to the right of the Tramshed Community Centre, between the basketball court and kids playground.

Active and Healthy at any age

Staying physically active is the single most important thing you can do to stay fit and independent, as you get older. Age is no barrier, research shows that exercise, at any age, is worth the effort. If you are in any doubt about exercise, please talk to your doctor.

This website (https://www.activeandhealthy.nsw.gov.au/) can help you find an exercise program in your local area and provides information and tools that can assist you to increase your physical activity.

Join Healthy and Active for Life Online!

Healthy and Active for Life Online is a FREE 10-week healthy lifestyle program for adults aged 60 years* and over.

The program will help you learn how to make small, sustainable changes in your lifestyle to improve your health.

The program covers lots of topics including healthy eating and physical activity.
No prior knowledge or exercise experience is required!
*Aboriginal people aged 45+ years can register. 

Healthy and Active for Life Online will help you to be active by:
  • Providing online exercise programs for you to complete in the comfort of your home
  • Providing you with an exercise manual and log to keep you on track
  • Helping you to create realistic goals and increase your fitness
Peninsula Bridge Club - Founded in 1967, we are a key community hub on Sydney’s Northern Beaches. We contribute strongly to our community: with both social connectedness for those who need it and opportunities to learn and train for those with competitive sporting goals. 

The Club is a vibrant organisation hosting up to three bridge sessions a day. We have 37 permanently set tables – that’s 148 players. We host over 30,000 player sessions every year. This includes prominent tournaments and education events attracting players from across the region. 

We pride ourselves on the friendliness of the club and our strong community spirit. We support local charities but even more importantly we support community members by providing them with social connection and mental stimulus – irrespective of age and mobility.

Our clubhouse is at Warriewood.

We have a new Beginners Course starting the end of September.

Each 2-hour lesson focuses on learning by playing, with a break for tea and chocolate biscuits mid-way. The course runs for 6 weeks and costs $100, which includes text book and support materials.

After the lessons we offer “Help with Play” sessions to practise what you’ve learned; Mondays 7-9pm; Tuesdays 2.15-4.30; Fridays 9.15-11.30. ($7 for members & $12 for visitors – membership

We also offer more advanced lessons each month so you can continue to improve your game if you want. 

If you are keen to learn this great game, please call or email Cath Whiddon (Director of Bridge Ed at PBC): 9979 5752 or cwhiddon@live.com.

If you already know how to play, take a look at our website to see what’s on offer this month: peninsulabridgeclub.org.au

Peninsula Bridge Club Facebook page: www.facebook.com/peninsulabridgeclub

Issacs's Gardening Services: Seniors Looked After 

Our neighbour's son (Isaac Loveday) recently started his own gardening business here.  He lives at Warriewood.

Isaac has 10 years horticultural experience with Flower Power.   His listed expertise is:
  • Horticultural advice
  • Mowing & hedging
  • Landscaping & fertilising
  • Planting & turf laying
  • Weed & pest control
No job is too big or too small, and seniors will be looked after.
I have attached his Brochure & Business Cards.
Do you have anywhere in PON that we can advertise his business.  He is a young man & enthusiastic about his work.
J.M.

assistance to pay your aged care costs

It’s now easier to get help if you need assistance to pay your aged care costs.

Services Australia have improved their Aged Care Claim for financial hardship assistance form and made changes to some evidence requirements. They’ve made these changes so it’s easier for you to get help.

You may get help if you can’t pay your aged care costs and you’re either:
  • in residential or respite care
  • getting a home care package.
You can claim for financial hardship assistance if all of the following apply:
Before you claim, you should update your income and asset details as well as your partners if you have one. You may also be eligible for other payments and services.

Next steps

Pensioner water rebate

If you receive a pension, you may qualify for a rebate on your water bill. 

To be eligible, you’ll need a:
  • Pensioner Concession Card from Centrelink or Department of Veterans' Affairs, or
  • gold Health Card (also known as a gold card) that shows:
  • war widow
  • war widower
  • extreme disablement adjustment (EDA)
  • totally and temporarily incapacitated (TTI)
  • totally and permanently incapacitated (TPI).
You’ll also need to be the owner and occupier of one of the following:
  • single dwelling
  • dual occupancy
  • strata or company title unit
  • unit in a retirement village with a life term lease.
If you own the property with someone who isn't a pensioner, you may still get a rebate. This depends on your relationship with the other owner(s) and your eligibility.

Rebates are applied to each bill. 

You can claim your pensioner rebate by selecting your water supplier from the following list:

 

Contact Community Care Northern Beaches HERE

 Keep your Wits About You

A regular contributor suggests we all look at Lumosity to see if will suit keeping active mentally. Their website states: "improve Brain Health and performance. Designed by neuroscientists, Lumosity exercises improve core cognitive functions. Researchers have measured significant improvements in working memory and attention after Lumosity training. Dozens of research collaborations help improve the Lumosity training program and its effectiveness." You can visit their website to decide for yourself  at: www.lumosity.com/app/v4/personalization

Heartmoves is a low-moderate intensity exercise program. Regular participation in Heartmoves will help to: Better manage weight, blood sugars, blood pressure and cholesterol; Improve fitness, balance, co-ordination and flexibility; Enhance your quality of life and meet other people. Ingrid Davey is a qualified Older Adult Instructor and accredited Heartmoves Leader who will guide you through an exercise program that is fun, safe and modified to suit you. Tuesday 9.30am and Thursday 10.30am at Nelson Heather Centre, 4 Jackson Road Warriewood.  The cost per class is $10.00 casual now and $17.00 for two classes. Phone Ingrid to secure your spot on 0405 457 063. www.heartfoundation.org.au

MWP Care

We've been supporting the community for over 50 years! 
Our Neighbour Aid staff and volunteers are able to provide crucial support to vulnerable elderly residents during the lockdown. 

Help with going to the supermarket or shopping on your behalf from a list as well as transport to medical appointments. Please get in touch via our website for more information 

MWP Care is a not-for-profit organisation that assists frail aged and younger people with disabilities and their carer’s in the Manly, Warringah, Pittwater area to remain independent members of our community.

MWP Care provides support to people who cannot manage alone by providing a range of services. Many of Community Aid’s activities are made possible by the generous work of our wonderful volunteers. Please contact us for more information.


Australian Government Dept. of Health: Hearing Devices for Seniors

Australian Government's Hearing Services Program (the program), offers the option of being fitted with a hearing device if a hearing assessment identifies you have a hearing loss and a hearing device may assist you. 

You will be given a recommendation for a fully subsidised hearing device, and may also be offered the option of purchasing a partially subsidised hearing device. These devices have been approved by the Office of Hearing Services.

You can find out more about this program on the Australian Government's Department of Health webpage on the program here

Mah Jong returns to RPAYC

THURSDAYS 5PM - 7PM 

Everyone is welcome, from novices to experienced players! Sharpen your mind, connect with friends, learn a new skill or refresh your existing game. Mah Jong if fun for all!

For more information contact Leigh Hudson 0408 941 665.

Stay for dinner in Halyards - book your table online HERE 


council has a Home Library Service Available for Seniors

For those unable to visit the library because of age or disability, the Home Library Service maintains a vital connection with all that the library offers. Your Home Library Service Officer will help you select items for reading or listening. Volunteers or staff will then deliver and collect your library items on a regular basis.

Register for the Home Library Service
If you or the person you care for is unable to visit the library or carry library items home due to age, frailty or disability, please complete Council's Home Library Service Application Form or call us on 9942 2393. 

A medical certificate or statement signed by a doctor may be required to assess eligibility.

What happens next?
After staff receive your completed application form, a Home Library Service Officer will contact you to arrange a time to meet and discuss the service details with you.

Staff or volunteers will then select your items according to your borrowing preferences and then deliver them to you. During this visit you can return any items that you have finished with.

Community Connect

Need help on where to go to find the community information and assistance you need?

At Community Connect Northern Beaches, our professional staff and trained volunteers are knowledgeable, friendly and approachable and we will be only too pleased to help you find the service you want. We provide information and support, as well as advocacy and referral to other non profit community services and government agencies.

If we can’t help you we will get you someone who can. If you are newly arrived or do not have an English speaking background we can offer individual advice and support. Or Why not come to Specialist Community Support Workshops: Family Law, Power of Attorney plus Wills and Executors; Domestic Violence Support and Prevention; Positive Community Integration ; Crime Prevention; Or  Our Free English Classes. 

We also provide information on: Family Services: Child Care, Personal Support & Counselling; Health (Including Mental Health) ;  Material and Practical Assistance ; Advocacy to access state and federal MP assistance; Accommodation and Tenancy (help with form filling); Legal and Financial Matters ; Consumer Affairs ; Multicultural Issues; Conservation and the Environment ; Employment and Education; Accessing Community Facilities  -You are welcome to call in for: Brochures, booklets and fact sheets on a range of topics; Service Directories e.g. Council Guides and Migrant Directories; Publications e.g. The Senior newspaper and Nova.

Access to our community information data base, internet, email, fax and photocopying.(Please note there is a small charge for photocopying and use of the fax to cover the cost of paper, toner and fax call).  We also offer: A Legal Referral Program - Monday 1pm to 2pm at our 30 Fisher Road, Dee Why office.  Taxation Assistance for low income earners and pensioners from July to October. 

What does it cost?: Our services are free, however we are always grateful for a small donation where possible. The program is supported by NSW Department of Family & Community Services (FACS). CONTACT US: Phone: 02 99317777.

Know Your Bones

CEO of Osteoporosis Australia, Greg Lyubomirsky says “bone health is an important part of your general health and anyone with risks for osteoporosis should be investigated.”

He has urged people to try the online self-assessment, Know Your Bones developed by Osteoporosis Australia and the Garvan Institute of Medical Research. 

"Simply visit the website, complete the assessment in your own time and a personal report is generated which will outline potential risks and can be taken to your doctor if required.”

You can take the assessment here:  www.knowyourbones.org.au

NSW Seniors Website: Crosswords, Puzzles & Games

Did you know that the NSW Seniors website has a range of games and puzzles for you to exercise that great grey matter upstairs?

Recently new items have been added in and now the list is:


Just click on the links we've embedded next time it's too cold out for a stroll and exercise that other great asset you have - your mind!

Profile

EasyLink (formerly Easy Transport Manly Warringah Pittwater) - medical appointments, shopping trips, mystery tours and Saturday Lunch - this great non-profit organisation offers great ideas and solutions.

Visit: https://easylink.com.au

Media Releases concerning Seniors this week from National Seniors Australia

With around a quarter of a million members, National Seniors is Australia’s largest consumer organisation for the over 50s and fourth largest group of its kind in the world.

NLA Ebooks - Free To Download

The National Library of Australia provides access to thousands of ebooks through its website, catalogue and eResources service. These include our own publications and digitised historical books from our collections as well as subscriptions to collections such as Chinese eResources, Early English Books Online and Ebsco ebooks.

What are ebooks?
Ebooks are books published in an electronic format. They can be read by using a personal computer or an ebook reader.

This guide will help you find and view different types of ebooks in the National Library collections.
Peruse the NLA's online ebooks, ready to download - HERE

 Australian Ageing Agenda

Australian Ageing Agenda (AAA) is an independent and authoritative bi-monthly publication for people who work in or around the aged care and retirement sectors in Australia. It provides a broad range of news, education and opinion with an emphasis on knowledge sharing and research translation.

Each issue also contains regular updates on relevant business and financial issues along with a selection of well researched features on crucial systems and operations, clinical care, technology, built environment and other issues relevant to the ‘ageing sector’. AAA leads the way with the industry’s most comprehensive conference details and remains Australia’s number one source of news and information about ageing issues and aged care.

Have a look at their comprehensive website HERE

Seniors Toy Repair Group needs your help

Volunteers are sought to help out on Wednesday mornings (7.30am to midday) at the group's workshed in Ingleside. Volunteers need their own transport and be willing to sort and clean toys that are picked up at different collection points on the Northern Beaches. 

Prospective volunteers can call Terry Cook on 0410 597 327 or email himFind out more about this great community group HERE


Meals on Wheels 

Meal preparation and delivery: Benevolent Society
Our food services include meal preparation, and delivery of hot, frozen or chilled meals as part of the Meals on Wheels NSW program. This service is currently provided in the Northern Beaches area of Sydney.

Assistance to prepare food at home is available as an activity to help stay active and independent.
To find out if you or someone you know is eligible for this service, call our friendly staff. 
Call 1800 236 762

Also:
Pittwater; 6 Jackson Road, WARRIEWOOD, NSW 2102
Phone: 02 9457 3900

Manly & Warringah; Manly Seniors Centre, 275 Pittwater Road, MANLY, NSW 2095
Phone: 02 9976 1469

Aged Care Complaints Commissioner 

Any person can make a complaint to the Commissioner, including care recipients, family members, friends, staff, volunteers, or professionals.

Complaints may relate to any aspect of services including care, choice of activities, discrimination, catering, communication or the physical environment. The 1800 550 552 helpline is staffed 9am to 5pm (AEDST) Monday to Friday.

Out of hours callers can leave a message, or contact the Commissioner at anytime through the Aged Care Complaints Commissioner website.

________________________________________

In 2014-15, there were 10,924 contacts to the Aged Care Complaints Scheme. 3,725 were assessed as a complaint, 3,812 ‘other’ contacts includes non-compulsory notifications, own motion investigations and compliance referrals. There were also 3,387 out of scope contacts which were not related to an approved provider or an approved provider’s responsibilities under the Aged Care Act.

Older Persons Advocacy Network (OPAN)

Older Persons Advocacy Network offer free, independent and confidential services that focus on supporting older people and their representatives to raise and address issues relating to accessing and interacting with Commonwealth funded aged care services.

Older Persons Advocacy Network  seek to ensure that aged care consumers understand and exercise their rights and participate, to the maximum degree possible, in the decisions affecting their care.

Older Persons Advocacy Network achieve this through the delivery of individual advocacy support, information and consumer and service provider education.

Nine State and Territory based organisations form the OPAN network. Older Persons Advocacy Network is funded by the Australian Government to deliver the National Aged Care Advocacy Program (NACAP), providing a national voice for aged care advocacy.

ADVOCACY
Older Persons Advocacy Network organisations offer free aged care advocacy services that are independent and confidential

INFORMATION
Older Persons Advocacy Network organisations provide free information about aged care service provision, referrals and the rights and responsibilities of consumers

EDUCATION
Older Persons Advocacy Network organisations offer free information and education sessions to consumers and providers of Commonwealth funded aged care services

Disclaimer: These articles are not intended to provide medical advice, diagnosis or treatment. Views expressed here do not necessarily reflect those of Pittwater Online News or its staff.