NSW Mental Health Hubs: easier to find - open longer
Announced: Sunday October 25, 2026
People experiencing suicidal distress will have greater access to peer-led support, with the Minns Labor Government investing an additional $2.5 million to strengthen services across NSW Mental Health Hubs.
The funding will allow Hubs across the state, from North Ryde and Newcastle to Penrith and Parkes, to increase staffing, extend opening hours or improve facilities based on local needs.
The services, previously known as Towards Zero Suicides Safe Havens, are also being renamed NSW Mental Health Hubs to make them easier for people to recognise and understand when searching for support.
NSW Mental Health Hubs provide free, peer-led or peer-partnered mental health support for people experiencing suicidal crisis or distress.
There are 24 Hubs across NSW, which play a key part in the NSW Government's response to suicide prevention, backed by $40 million in annual funding.
The new statewide name responds to consultation findings that people are often unsure where to seek help when they need it and can struggle to understand the support options available.
While the name is changing, the model of care is not. People will continue to receive support from trained peer workers who provide compassionate, non-clinical support grounded in lived experience.
The new name has been informed by consultation with people with lived experience, peer workers, local health districts, peak bodies and other key stakeholders.
NSW Health will support the transition through updated branding, communications, and consumer information resources to ensure a consistent and coordinated statewide rollout in early 2027.
This change is part of a suite of reforms to improve suicide prevention in NSW, underpinned by the world-leading Suicide Prevention Bill 2025 which places suicide prevention at the centre of government decision making.
If you, or someone you know, is in a life-threatening situation please seek help immediately by calling Triple Zero (000). For those contemplating suicide or experiencing severe distress, the following helplines are available 24/7:
- Lifeline: 13 11 14
- 13 YARN: 13 92 76
- Beyond Blue: 1300 224 636
- Suicide Call Back Service: 1300 659 467.
Additionally, the NSW Mental Health Line (1800 011 511) is a free 24/7 service staffed by mental health professionals who can offer advice and make recommendations for appropriate care, including referral to NSW Health mental health services.
Statewide Intellectual Disability Mental Health Hubs
Two Statewide Intellectual Disability Mental Health Hubs have been established to help people with intellectual or developmental disability access appropriate mental health care. One hub is for children and young people, and one hub is for adults. Both are funded by NSW Health.
The hubs offer:
- a combination of face-to-face support and virtual care
- specialised assessment, care planning, reporting and recommendations
- education, training and support for mental health clinicians and disability workers providing care to people with intellectual disability.
The NSW Mental Health Commission reports that approximately 125,000 people in NSW live with intellectual disability and up to 40 per cent of this population will experience a mental health condition within their lifespan.
How do the hubs work?
Referrals are needed to access hub services and can be made by paediatricians, child psychiatrists or a Child and Adolescent Mental Health Services (CAMHS) clinician.
Consumers and carers work closely with their referring clinician when accessing the hubs, and the consumer's referring clinician is responsible for ongoing care.
What services do the hubs offer?
There are different types of help at the hubs, based on the teams and the consumer's or clinician's needs:
- Joint consultation - assessment, diagnosis and short term treatment with referrer, patient and family.
- Clinical consultation - assessment, diagnosis and short-term treatment with patient and family, with advice to referrer.
- Case-based discussions - Hub psychiatrist to referring doctor or hub allied health clinician to the treating allied health clinician.
- Advice - advice on referral pathways or resources over the phone.
- Capacity building and professional development opportunities - kids webinar series, scholarships and other opportunities.
- Mental Health Intellectual Disability Hub - children and young people
The hub is run by the Developmental Psychiatry Team within the Department of Psychological Medicine at the Children's Hospital at Westmead. It is under the governance of Sydney Local Health District.
Find more information about how to access this hub, eligibility and referral forms on:
Mental Health Intellectual Disability Hub - adults
The hub is based at Concord Repatriation General Hospital, with a clinical space for assessments located at Croydon Community Health Centre. It is under the governance of Sydney Local Health District.
Priority for services will be given to consumers who do not have access to a Specialist Intellectual Disability Health Team or other specialist Intellectual Disability Mental Health Services.
Find more information about how to access this hub, eligibility and referral forms on:
How the hubs differ to other mental health services
Mental health practitioners will work closely with the consumer, their families and carers to adapt the communication style to meet the needs of the consumer.
In specialist services for people with intellectual disability, communicating needs can be much more complex and may rely on subtle behavioural and nonverbal cues. These skills enable the clinicians to work and communicate directly with the person, as well as their carers and support networks.
Additionally, information may be presented in different ways, evidence based adaptive therapies are used and specialist skills in positive behaviour management are available.
NSW Minister for Mental Health, the Hon. Rose Jackson, said:
"Asking for help can be incredibly hard, and we need to make it as easy as possible for people to find the right support when they’re ready to take that step.
"NSW Mental Health Hubs are places where people experiencing distress can be met by someone who understands, listens without judgement and can support them through an incredibly difficult moment. That's why we're investing another $2.5 million to strengthen these services across NSW.
"The name is changing, but what makes these services special isn't. People will continue to be welcomed by trained peer workers who understand what they’re going through and can provide compassionate, non-clinical support.”
Labor Candidate for Ryde Lyndal Howison said:
“Mental health challenges can affect anyone and I want families in Ryde to know that there is somewhere close to home they can turn in a moment of crisis.
“The North Ryde Hub gives young people aged 12 to 17 a welcoming place to turn when they’re going through an incredibly difficult time, supported by peer workers who understand what that experience can feel like.
“A clearer name might seem like a small change, but if it helps even one person recognise where they can go for support, it matters.”
Paige, peer worker at North Ryde, said:
"The strength of these services has always been their warm, welcoming and non-judgemental approach.
"The new name makes it easier for people to understand what the services offer, while maintaining the values of trust, connection and lived experience that have made the model so successful."
Will Woods, peer worker and councillor for Health Services Union, said:
“Lived experience peer work is grounded in inclusivity. Everyone deserves to feel welcomed, heard and supported, regardless of the nature of their mental health distress.”
“Renaming Safe Havens as Mental Health Hubs sends an important message: mental health support should be accessible to everyone, whatever challenges they may be facing.
“It's a positive step towards a genuine no-wrong-door approach that keeps lived experience and human connection central to these services.”
Gerard Hayes AM, NSW/ACT/QLD Secretary for Health Services Union, said:
“When people are at a low ebb, they’re often unaware of the support that’s on offer, and even less aware that if they use that support they can turn a corner and rebuild.
“Health workers know that whatever the level of desperation there is always hope, and initiatives like this are crucial to helping people get back on their feet and enjoy a full and purposeful life.”
About the service
Community mental health services are divided into three age groups. Infant child youth and family mental health services (0 to 24 years), adult mental health (25 to 64 years) and older persons mental health (65 years+). Your local team will be able to help you navigate who you should see.
If you're looking for mental health assistance or support, a good place to start is your GP. They can ensure your physical health is also taken care of and assess your potential need for a mental health care plan.
How we help
Our teams offer a range of supports and referral options. You will be able to discuss the best plan of care for you with a clinician which may include face to face and/or virtual care.
Support may include:
- conducting a mental health assessment
- providing support and care to a person who may be suicidal
- suicide prevention
- providing care coordination and a range of supports
- working with psychiatrists, inpatient services and GPs
- helping with admission to an inpatient mental health unit
- working with your family or carer (with your consent)
- working with other services who may be involved in your care (with your consent)
- crisis support
- support from an Aboriginal Mental Health Drug and Alcohol clinician or trainee
- offer support from a peer worker with lived experience
- providing support following discharge from a mental health inpatient unit
- referral to other health care or support services
- link you to drug and alcohol services
- pregnancy and parenting support for women experiencing mental distress or illness
- eating disorder support (PDF 502.91KB) through case management and therapy
- providing mental health services for older people, in a community setting. Download and print our brochure (PDF 1.73MB).
Access, referrals and contacts
- You can refer yourself by contacting your local service.
- You can be referred by your GP.
- You can phone ahead to make an appointment.
- You can walk in to speak with a clinician, if you come without an appointment you may need to wait.
In smaller towns clinicians visit regularly but may not be available every day, please phone ahead to make an appointment.
If at any time you are unable to reach your local Community Mental Health Team and you require urgent assistance, please call the NSW Mental Health Line on 1800 011 511.
NSW Mental Health Hubs
Information to bring to an appointment
Bring any information that could be helpful such as a list of medications you are taking, the name of your GP, information about other health problems and any recent discharge summaries.
You can make a list of questions to bring with you, and ask any questions for more information.
Mental Health Line
At times when you call the Mental Health Line, they may transfer your call to your local Community Mental Health Team, as they have the best service information that may be able to assist you.
If you present to your local Community Mental Health Team and a Mental Health Clinician is not available to see you in person, you may be seen by a clinician from the Mental Health Line who will see you over a video link. This often happens in your local Emergency Department.
You may hear the hospital staff refer to the Mental Health Line as MHEC (Mental Health Emergency Care) which is the video link component of the Mental Health Line.
You can reach this team on 1800 011 511.
Visit the Community drug and alcohol services page for information on their support options.
Community living programs
The NSW Ministry of Health (Ministry) and Commonwealth fund a suite of Mental Health Community Living Programs aimed at supporting adults with severe mental illness and psychosocial disability to live and participate in the community in the way that they want to.
Community-based psychosocial support is a strong component of each of these programs. Psychosocial support is increasingly recognised as critical to mental health recovery and prevention of acute crises, hospital admissions and presentations to emergency departments.
The programs support consumers to:
- connect with clinical care and other services they need
- build capacity in managing day-to-day activities
- strengthen social skills, friendships and relationships with family
- increase educational, vocational and training skills.
Contact the local community mental health team for information about these supports.
Mental health services and support contact list